Support and Shipping
Have questions? Need some help?
Please email us at: [email protected]
Or call us at: 905-338-0275
We will respond as promptly as we can. If you would like to text message, email the phone number that we can reach out to.
Our address: 172 Lakeshore Road East, Oakville, Ontario L6J 1H6 ** This is our new location as of April 1st 2022 -- Just one block east of our original location.
We offer shipping within Canada and the United States. The following are the flat rate fee but an additional charge may apply if the package(s) are heavy or large in volume (size):
Ontario & Quebec $15
All other provinces $20
Continental USA (except Alaska & Hawaii) $30
Hawaii & Alaska $75
For heavy or larger volume (size) items: Additional shipping charges are calculated once your package has been packed, weighed, and measured. The additional fee will be emailed as a link to your Nicetys account. When the link is clicked, you will be directed to our online store and the additional fee will appear in your cart. Simply go through checkout to pay the additional shipping charges. We will be notified and send out your parcel!
Duty: Any duty and/or taxes charged by the U.S. border crossing are the responsibility of the Customer. As per border regulation, products shipping into the U.S. under $800 U.S. dollars are duty-free. Happy shopping to our American friends!
Online Shoppers: We are based in Ontario, Canada :)